Order limits & blocking fake orders

Fake and prank orders waste your delivery money and your time. The Order Limits & Blocking module (Advanced) gives you two tools against them: automatic order caps, and a blocklist for repeat offenders.

Turning it on

1. Open Advanced from your dashboard sidebar.
2. Find Order Limits & Blocking and switch it on.
3. Tap Manage to open its settings.

Everything applies to your online storefront checkout only — orders you create yourself in the dashboard or POS are never limited.

Order rate limits

Each rule caps how many orders one identifier can place within a time window, for example “max 2 orders per phone number per 24 hours”. You can enable any combination:

• Per phone number — the most useful rule. Counts orders placed with the same customer phone number.
• Per IP address — counts orders from the same internet connection. Use with care: in Bangladesh many mobile-internet users share one IP address, so a strict limit can block genuine new customers. Keep it off, or set a generous limit (10+ per day).
• Per email — only meaningful if your checkout collects email.
• Per device / browser — catches someone rotating phone numbers on the same browser.
• Per customer account — for stores using the Customer Accounts module.

Pick a preset window (1 hour to 7 days) or set a custom number of hours. When a shopper goes over a limit, their order is politely declined with a “please try again later” message.

The blocklist

For repeat offenders, add their phone number, IP address or email to the blocklist — every order from it is rejected from then on. Two ways to add:

• From the Order Limits page: tap Add to blocklist, choose the type, and enter the value (an optional note helps you remember why).
• From any order’s detail page: tap Block this customer to block that order’s phone number in one tap.

The shopper is shown the same generic message as a rate limit — they are never told they’ve been blocked. Remove an entry any time and their orders flow again.

Good starting point

For most stores: phone limit of 3 orders per 24 hours, everything else off. Add specific numbers to the blocklist as you spot fake orderers.

What’s next

Also see incomplete orders for the opposite problem — real customers who didn’t finish checkout.