Order statuses & fulfillment

Each order moves through a series of statuses as you fulfill it. Keeping the status up to date helps you and your customers know exactly where things stand.

The status flow

Orders normally move forward in this order:

Pending → Confirmed → Processing → Shipped → Delivered

Any order can also be set to Cancelled if it falls through.

Steps

1. Open an order from the Orders list.
2. In the Update Order panel, choose the new Order Status.
3. Tap Update Order to save. To update many orders together, select them in the list and use Change Status.

Note: When editing an order you can add an edit note — a short reason that is saved alongside the change.

Order history

Every status change, payment update, and edit is recorded in the Order History timeline on the order page, with who made it and when. This gives you a clear audit trail for each order.

What’s next

• Confirm money received before shipping: verify manual payments.
• Hand the parcel to a courier: ship with couriers & print labels.