SMS credits

The SMS module lets you send messages to your customers — order-status updates and sign-in codes — using SMS credits you buy for your store. It’s an optional advanced feature.

Steps

1. In the sidebar, open Advanced and turn on SMS Settings. Once enabled, an SMS Settings page appears under Advanced.
2. Open it. The Balance & Buy tab shows your Credit balance and available credit packs — tap Buy credits to top up.
3. On the Order SMS tab, turn on the order statuses you want to notify customers about and edit the message text (English and Bengali) for each.
4. On the Settings tab, use Order status SMS to automatically text customers when an order status changes.

Customer sign-in codes (if you use customer accounts) are also sent using these credits. Each message uses credits based on its length, so keep your balance topped up.

Note: Some platform messages — such as your account and billing reminders from Sohoj Dokan — are managed by the platform and are not sent from your SMS credits.

What’s next

Turn on shopper sign-in with customer accounts.