Edit an order

Customers sometimes give a wrong address or change their mind after ordering. You can edit an order at any time, and every change is saved to the order history.

Steps

  1. Open the order from the Orders list.
  2. Tap Edit to open the edit panel.
  3. Use the tabs to update what you need:
    • Customer — name, phone, address, and customer note.
    • Items — add or remove products and change quantities.
    • Delivery — choose a different delivery zone or adjust the delivery charge.
    • Payment — change the payment method or payment status.
  4. Add a short edit note explaining the change (optional but recommended).
  5. Tap Save.

Note: Changing the delivery zone updates the delivery charge automatically, and free-delivery thresholds are applied where they qualify.

Tips

  • All edits appear in the Order History timeline, so you always have a record of what changed and when.
  • For payments received partly online and partly on delivery, set the amount paid online in the Payment tab; the remaining cash-on-delivery amount is calculated for you.

What’s next

Once details are correct, ship the order with a courier.

Still need help?

Our team is here for you. Reach out and we’ll get you sorted.