Subscription page explanations

Subscription is the page that decides whether your store is open. Everything else in your dashboard can wait a day, but this one cannot, so it is worth understanding exactly how it works: what your limits are, how renewal dates are actually calculated, why your price stays the same when others go up, and what happens on the day a subscription lapses.

Where to find it

Open Subscription from the sidebar. The page has four parts, top to bottom:

1. Your current plan card
2. Your usage against your plan’s limits
3. The plans you can choose or switch to
4. Your payment history

Your current plan

The card at the top tells you what you are on and how long it lasts.

What it shows	Meaning
Active until (date)	Everything is fine, this is your renewal date
Expires in N days	Getting close. Renew before the date
Your subscription has expired	Your storefront is offline right now
Trial	You are on the free trial
Active (no expiry)	A special account with no end date

The warning starts appearing 7 days before a paid plan expires, and 3 days before a trial does. Trials are shorter, so the warning comes later.

You also see your start date and expiry date, and if you used a promo code when you first paid, how much it saved you.

The Price Locked badge

If your plan card shows Price Locked, your price was fixed at the rate you originally subscribed at, and every renewal uses that same price. Package prices going up later does not affect you.

This is worth understanding properly, because it changes a decision. Your locked price is set on your first payment and carried forward on every renewal. It is reset to the new plan’s price when you change plans. So switching plans to save a little money in the short term can cost you an old rate that you cannot get back. If you are on an old cheap plan, think twice before moving.

Usage limits

Two bars, each showing what you have used against what your plan allows:

• Products: how many products exist in your catalog
• Monthly Orders: how many orders you have taken in the current billing period

A limit of Unlimited means exactly that, and no bar fills up. Paid plans are usually unlimited on products, and free trials are usually capped, which is the main practical difference between them.

When you hit the product limit, Add Product is disabled until you upgrade. Your existing products are never touched.

Note: The monthly order counter resets to zero when you change plans, along with the start of your usage period. It is not a calendar month counter, so it will not always reset on the first of the month.

The free trial

New stores can start a free trial and use the platform properly before paying.

You get one trial per store, and only one. Once it is used, the option disappears and you will be asked to choose a paid plan instead. This is not something support can reset, so do not burn a trial on a test store you intend to throw away.

While on trial, everything works normally, within whatever product and order limits the trial carries. When it ends your storefront goes offline until you pay, and your data stays exactly where it is.

Choosing or changing a plan

Below your usage, every plan available to you is listed with its price and what it includes. One may be marked Recommended.

Plans come in different billing cycles, and the cycle decides how much time each payment buys you:

Cycle	Time added per payment
Monthly	1 month
Every 3 months	3 months
Every 6 months	6 months
Yearly	1 year

Longer cycles usually cost less per month, and the card shows the per-month figure so you can compare fairly.

Special offers

You may see a plan marked Special offer, usually described as a one-time payment covering a few months. These are genuinely good value, with one condition worth knowing before you plan around it: an introductory offer is only available on your first payment. Once you have paid for anything, it disappears from your options permanently. If you are looking at one now, that is the moment to decide.

Paying

Press the plan you want and you will be taken to the payment step.

Promo code is optional, and there is a box for it before you pay. Two rules apply. A promo code works on your first payment only, whether it came from a partner or from Sohoj Dokan directly, and some codes are locked to the phone number they were issued to. If a code is refused, one of those two things is usually why.

Payment goes through PayStation, so bKash, Nagad, cards and bank transfer all work from one page. You are sent to PayStation, you pay, and you come back.

While a payment is confirming

Sometimes you return before PayStation has finished settling the transaction. When that happens you see a Confirming your payment screen, and it means exactly what it says.

Do not pay again. Your subscription activates by itself once the payment confirms, which usually takes a couple of minutes. There is a Check status now button if you would rather not wait, and the page also checks by itself. You can safely close the tab and come back.

If a payment stays unconfirmed for about 30 minutes and the provider still reports nothing, it is cancelled automatically. Nothing is charged, and you can simply try again.

How renewal dates are calculated

This is the detail most people want to know before renewing, and the answer is the good one.

Renewing early does not lose you any days. If your plan runs until 20 August and you renew a monthly plan on 5 August, your new expiry is 20 September, not 5 September. The new period is added to your existing expiry date.

Renewing after expiry starts from today. If you let it lapse on 20 August and pay on 27 August, your new period runs from the 27th. The week your store was offline is not credited back.

So renewing a few days early is free, and renewing late costs you the gap. If you know you will be busy or travelling, pay early.

What changing plans resets

Switching to a different plan does a few things beyond changing the price:

• Your monthly order counter goes back to zero and a new usage period starts.
• Your price lock resets to the new plan’s price.
• If you were on a trial, the trial ends and the paid plan takes over.

Renewing the same plan changes none of this. Only an actual plan change does.

The free domain

Qualifying plans include a domain free for the first year, and the credit is granted on your first successful payment. It appears on this page and in Domain Management once your payment clears. See free domain with your plan for how to claim it.

Payment history

Every payment you have made is listed with its date, plan, amount and status, and you can open an invoice for your records.

Statuses you may see are Success for a completed payment, Pending for one still confirming, Failed and Cancelled for ones that did not go through, and for manually reviewed payments, Under Review, Approved or Declined. A declined payment shows the reason alongside it.

What happens when a subscription expires

Being clear about this is better than being reassuring about it.

Your storefront goes offline. Customers visiting your address get an unavailable page instead of your shop. They cannot browse, and they cannot order.

Your dashboard keeps working. You can still log in, see your orders, and reach this page. A banner appears across the dashboard telling you the storefront is offline, with a renew button.

Nothing is deleted. Your products, orders, customers, theme, settings and domains all stay exactly as they were. Renewing brings the store back online in moments, with everything intact.

We also warn you before it happens. A reminder SMS goes out roughly 48 hours before your expiry, in the morning, and if a subscription does lapse we send a follow-up during daytime hours. Nothing is ever sent at night.

Note: A storefront can also be offline for two other reasons: your store has never had a plan assigned, or an administrator has switched it off. The banner in your dashboard tells you which situation applies.

Common questions

What you notice	Why
Your storefront is offline but the dashboard works	Your subscription has expired. Renew and it comes straight back
The Special offer plan disappeared	Introductory offers are first-payment only
A promo code was refused	Promo codes work on your first payment only, and some are locked to a phone number
The payment page says it is still confirming	PayStation has not settled yet. Do not pay twice, it activates itself
Your monthly order count reset unexpectedly	Changing plans resets the counter and starts a new usage period
Your price is lower than the plan now shows	Your price is locked at the rate you first subscribed at
Your price went up after switching plans	Changing plans resets the price lock to the new plan’s price
The free trial option is gone	Each store gets one trial, and it has already been used
Add Product is disabled	You have reached your plan’s product limit

In the mobile app

The merchant app has Subscription under More, showing your current plan, expiry date, usage limits, and the plans you can switch to, with payment handled the same way. Renewing from your phone works fine, which matters on the day a plan is about to lapse and you are not near a computer.

Tips

• Renew a few days early. You lose nothing, since the time is added to your existing expiry, and you avoid your store going dark over a weekend.
• Take a longer billing cycle if the cash flow allows. The per-month price is lower and you think about it far less often.
• Think hard before switching plans if you have a locked price you like. The old rate does not come back.
• If you are looking at an introductory offer, decide now. It is only available before your first payment.
• Keep the phone number on your account current, since the expiry reminders go there by SMS.
• Never pay twice when a payment is confirming. Wait a couple of minutes or press Check status now.

What’s next

For more depth, see your plan and usage limits, upgrade or change your plan, billing history and invoices, and running multiple stores.