AI chatbot

The AI chatbot is a small floating chat bubble on your storefront. Shoppers ask questions in Bangla or English and get instant answers grounded in your real store data — it never invents products or prices.

What it can answer

• Products — what you sell, prices, stock status
• Delivery — your delivery zones, charges and free-delivery thresholds
• Payments — the payment methods you accept (COD, bKash, Nagad, etc.)
• Order status — shoppers give their order number (like ORD-014) and the phone they ordered with; the bot looks up the real order and reports its status
• Anything else is politely handed off to your contact options

Enabling it

AI is rolled out per-store. During the rollout phase the Sohojdokan team enables it for your store — once enabled, you’ll see the AI Chatbot card under Integrations where you can:

1. Set a greeting message shown before the shopper types anything.
2. Add custom instructions — store policies, tone, anything the assistant should know.
3. Use “Try it now” to test the bot exactly as a shopper would.

AI credits

Every AI response costs exactly 1 AI credit from your store’s balance. You can buy credit packs any time from Advanced → AI Credits, and see full usage history there too. New stores start with free welcome credits.

If your balance runs out, the chat widget simply disappears from your storefront — customers are never shown a broken experience.