Delivery settings option explanations

How your delivery charge is calculated, what customers enter at checkout, and which courier the parcel goes to — it is all controlled from one page. This guide explains every option on the Delivery Settings page, one by one.

Where to find the settings

Open Delivery Settings from the sidebar. The page has three tabs:

• Zone Settings — delivery charge mode, free delivery mode, delivery notes and your list of zones.
• Advanced — detailed address capture at checkout and courier dispatch review.
• Courier — connect your Steadfast, Pathao and Carrybee accounts.

Note: The Zone Settings and Advanced tabs are saved together — clicking Save Settings on either tab saves the changes from both. The Courier tab has its own separate save button.

1. Delivery charge mode

This is the most important choice on the page, because it decides which fields appear on the zone form. There are three options:

Mode	How the charge is calculated	Fields shown on the zone form
Flat rate	One fixed charge per zone, regardless of weight	Delivery Charge, Free Delivery Threshold
By weight (per kg)	Billed kilograms × the zone’s per-kg rate, optionally with a fixed charge for the first few kg	Charge for first X kg, Included kg, Each additional kg
Combined	Weighted items charged by weight (per kg, optionally with a first-kg charge), plus one flat fee for standard items	Charge for first X kg, Included kg, Each additional kg, Flat fee for standard items, Standard delivery free over

In the two weight-based modes a Weight rounding selector also appears under the mode choice — it is explained below.

Flat rate

The simplest and most common mode, and the default for a new store.

• Whichever zone the customer picks at checkout, that zone’s Delivery Charge is added to the order.
• The charge is added once per order, no matter how many items are in the cart.
• When the order subtotal reaches the zone’s Free Delivery Threshold, the charge automatically drops to zero.

Best for clothing, gadgets, cosmetics — anything where parcels weigh roughly the same.

By weight (per kg)

The charge is calculated from the whole order’s weight. In its simplest form it is Each additional kg × total kilograms — and if you also fill in Charge for first X kg, the first slab of weight is billed at a fixed price and only the weight above it is billed per kg (see Charge for the first kg below).

• The weight comes from the product itself — Products → edit a product → Delivery Weight → Weight per unit.
• Every active zone must have either Each additional kg or Charge for first X kg greater than 0, or the zone will not save.
• Before the charge is worked out, the total weight is rounded according to your Weight rounding setting (see below). With the default, Exact, nothing is rounded.
• Free-delivery thresholds do not apply in this mode — a weight-based charge is never waived, which is why the flat charge and threshold fields are hidden on the zone form.
• A product with no weight set counts as 0 kg, so it adds no delivery charge at all. Set a weight on every product before switching to this mode.

Best for rice, lentils, spices, loose food — anything sold by the kilo — and also for heavier per-piece goods such as curtains or furniture, where the courier cost depends on weight.

Combined

Use this when the same store sells some items by weight (rice, for example) and others by the piece (a shirt).

• Which items are charged by weight is decided by the Charged by delivery weight? switch on the product (Products → edit a product → Delivery Weight). With the switch off, the product counts as a standard item.
• Charge = (the weight charge on the weighted items — Each additional kg × billed kg, plus the Charge for first X kg if you set one) + (one Flat fee for standard items, whenever the cart contains at least one standard item).
• The Standard delivery free over threshold is compared against the subtotal of the standard items only — the price of weighted items is not counted towards it, and the per-kg part is never waived.

Note: Changing the mode changes which fields the zone form shows, but delivery charges on existing orders stay exactly as they were. After switching modes, open each active zone once and fill in the new fields.

Weight rounding

In the By weight and Combined modes a Weight rounding selector appears under the mode choice. It decides how the cart’s total weight is turned into the kilograms you bill:

Option	What happens	1.2 kg in the cart is billed as
Exact (default)	The weight is used as it is	1.2 kg
Round up to 0.5 kg	Rounded up to the next half kilogram	1.5 kg
Round up to whole kg	Rounded up to the next whole kilogram	2 kg

Couriers such as Pathao and Steadfast bill parcels by the whole kilogram, so Round up to whole kg makes your customer’s delivery charge follow what the courier will charge you. The default is Exact, so existing stores keep calculating exactly as before until you change it.

Rounding affects only the delivery charge. The weight declared to the courier when you create a shipment stays exact.

Charge for the first kg

Courier price sheets usually read “৳80 for the first kg, then ৳30 for each additional kg”. In the weight-based modes the zone form has three fields so you can enter exactly that:

• Charge for first X kg — a fixed price for the first slab of weight. Optional.
• Included kg — how many kilograms that fixed price covers (the “X”). Optional, and only used when a first-kg charge is set.
• Each additional kg — the per-kg rate for every kilogram above the included amount. This is the field that used to be called Rate per kg.

The charge is worked out as Charge for first X kg + (billed kg − Included kg) × Each additional kg, where billed kg is the cart’s total weight after rounding. If the billed weight is within the included kilograms, only the first-kg charge applies.

Leave Charge for first X kg and Included kg empty and the charge is simply Each additional kg × billed kg — exactly how per-kg zones have always worked, so nothing changes for zones you set up earlier.

At checkout the customer sees the breakdown, for example “Delivery by weight (2 kg): ৳80 first 1 kg + 1 kg × ৳30”.

Worked examples

Flat rate — the “Inside Dhaka” zone has a charge of ৳60 and a free-delivery threshold of ৳1,000:

• An order of ৳800 → delivery ৳60
• An order of ৳1,200 → delivery ৳0

By weight — the zone’s rate is ৳30 per kg and the customer orders 5 kg of rice:

• Delivery = 5 × 30 = ৳150 (the charge stays the same however large the order value is)

By weight, with a first-kg charge — a curtain seller’s zone charges ৳80 for the first 1 kg and ৳30 for each additional kg, and the store’s weight rounding is set to whole kilograms:

• A 0.7 kg order → rounded up to 1 kg, within the included 1 kg → delivery ৳80
• A 1.2 kg order → rounded up to 2 kg → ৳80 + 1 × 30 = ৳110
• A 3 kg order → ৳80 + 2 × 30 = ৳140

Combined — the zone has a rate of ৳30 per kg, a ৳60 flat fee for standard items, and standard delivery free over ৳1,000. The cart holds 5 kg of rice (weighted) and a ৳1,200 shirt (standard):

• Weight part: 5 × 30 = ৳150
• Standard part: the shirt’s subtotal of ৳1,200 clears the ৳1,000 threshold → the ৳60 is waived, so ৳0
• Total delivery charge: ৳150

The charge the customer sees at checkout and the charge saved on the order are calculated by the same rule on the server, so the two can never disagree.

2. Free Delivery Mode

A switch. It applies when your store has no active delivery zones — customers can then check out with a ৳0 delivery charge without picking a zone.

• On, no zones → checkout shows delivery as “Free” and the order goes through.
• Off, no zones → checkout is blocked and customers cannot order. Keep this switch on until you have created your zones.
• Zones exist → on or off, the customer must pick a zone and that zone’s charge applies.

So there are two ways to give free delivery across the whole store: keep this switch on with no zones set up, or set every zone’s Delivery Charge to 0. To give free delivery only on larger orders, use a zone’s Free Delivery Threshold instead.

3. Delivery Notes

Controls whether customers can add delivery instructions at checkout — a landmark, a floor number, a preferred delivery time. Three options:

• Disabled — no note field is shown.
• Optional — the field is shown and customers may fill it in. This is the default.
• Required — customers must write something before they can place the order.

Whatever the customer writes appears on the order detail page, so it is there when you pack the parcel or hand it to a courier.

4. The delivery zone list

Below the settings is the list of your zones. Use Add Zone to create one. Each zone has:

• Zone Name — this is what customers see at checkout, such as “Inside Dhaka” or “Outside Dhaka”.
• Delivery Charge, or Charge for first X kg / Included kg / Each additional kg — which fields appear depends on your delivery charge mode.
• Free Delivery Threshold — the charge is waived once an order reaches this amount. Leave it empty if there is no threshold.
• Status — Active shows the zone at checkout, Hidden keeps it off checkout.
• Default Zone — this zone is pre-selected at checkout. Only one zone can be the default.

The up and down arrows beside each row reorder the zones, and that is the order customers see at checkout. Deleting a zone does not change the delivery charge on existing orders.

For step-by-step instructions, see set up delivery zones & charges.

The Advanced tab

Two options that make sending orders to a courier easier.

Ask detailed address at checkout

When this is on, checkout adds City and Zone selectors alongside the address, and the address field asks for house and road details. The customer must pick both a city and a zone, so every order carries a precise delivery area and dispatching to a courier becomes a single click.

Carrybee must be enabled on the Courier tab for this information to be used at dispatch. If it is not set up yet, a warning appears under the switch.

Confirm before sending to courier

On by default. With it on, a review window appears before an order is sent to the courier so you can check the detected delivery area first. Turning it off skips the review and creates the shipment in one click — faster when you ship a lot of orders, but you lose the chance to catch a wrong area.

The Courier tab

Connect Steadfast, Pathao and Carrybee here. Each courier has its own switch and credential fields, and only one form is expanded at a time. You can connect one, two or all three — enter the details and click Save Settings.

For where to find each courier’s credentials, see connect Steadfast & Pathao.

In the mobile app

The merchant app can also change the delivery charge mode, the zone list and both Advanced options from More → Delivery Zones. Free Delivery Mode and Delivery Notes are currently available only in the web dashboard.

Tips

• Choose the delivery charge mode first and create zones afterwards — the zone form will then show the right fields and you avoid doing the work twice.
• Before switching to a weight-based or combined mode, set a Weight per unit on every product, otherwise items without a weight will ship for free.
• If your courier bills by the whole kilogram, set Weight rounding to Round up to whole kg and copy the courier’s first-kg and additional-kg prices straight into your zone.
• After changing any setting, place a test order on your own storefront and check the charge at checkout.
• Start with two zones, inside and outside Dhaka. You can always add district- or area-level zones later.

What’s next

Read more in free delivery & delivery notes, or create your first zone with delivery zones & charges.